Whether you are a first-time visitor or returning to Wildz casino, this guide covers the essential features you need to know.

Prerequisites

• You must be at least 18 years old (or the legal age in your jurisdiction).
• A valid email address and a strong password are required for registration.
• You need a stable internet connection and a modern web browser. The platform works on mobile devices via a progressive web app.
• Have your identification documents ready for the Know Your Customer (KYC) verification process.
• Ensure you understand the terms and conditions, especially regarding wagering requirements and withdrawal limits.
• Be aware that winnings from a Curacao-licensed casino may be subject to local income tax in some countries.

How to Sign Up

1. Visit the official website using the link provided in this guide.
2. Click the green “Sign Up” button on the top right corner.
3. Fill in the registration form with your email, password, currency, and personal details.
4. Confirm that you are over 18 and accept the terms and conditions.
5. Complete the email verification by clicking the link sent to your inbox.
6. Log in and make your first deposit to activate the welcome bonus.

How Wagering Works

Wagering requirements are the number of times you must bet the bonus amount before you can withdraw winnings. For example, a welcome bonus of 100% up to €200 with a 35x wagering requirement means:

• Bonus amount: €200
• Wagering needed: 35 x €200 = €7,000
• You must place bets totalling €7,000 before any bonus winnings become withdrawable.

If you deposit €100 and receive €100 bonus, your total balance is €200. To complete wagering, you need to wager €7,000. Games contribute differently: slots often count 100%, table games may count 10–20%, and live dealer games may contribute 0%. Always check the game contribution percentages in the terms.

Security

The casino uses 128-bit SSL encryption to protect all data transmitted between your device and its servers. Accounts are secured with two-factor authentication (2FA) via email or authenticator app. KYC procedures are mandatory to prevent fraud and underage gambling. The platform is licensed under the Curacao eGaming Authority, which provides a basic level of regulatory oversight. Cookies are used for session management and personalisation.

Money In, Money Out

Deposits are usually instant. Withdrawals are subject to KYC verification. The casino does not charge fees, but your payment provider may. Withdrawal requests are processed within 48 hours after approval.

Support Guide

The support team is available 24/7 via live chat and email. Below are common scenarios:

• Login issue: Use the “Forgot Password” option. If still blocked, contact support with your username.
• Deposit not showing: Check transaction history. If the amount is deducted but not credited, contact support with payment receipt.
• Bonus not credited: Ensure you entered the bonus code during deposit. If not, contact support within 24 hours.
• KYC verification delay: Verify that documents are clear and meet requirements. Resubmit if necessary. Support can speed up the process.
• Withdrawal pending: Standard processing takes up to 48 hours. If delayed beyond that, initiate a chat with support.
• Self-exclusion: Request via email to exclude from gambling for a minimum period. Support will confirm and implement.

Extra Tips

Important: Responsible gambling is a priority. Use the following tools available in your account settings: deposit limits (daily, weekly, monthly), session limits (time reminders), and self-exclusion (temporary or permanent). You can also contact support to set reality checks or take a break. If you feel you need help, visit organisations like GamCare or Gamblers Anonymous.

Quick Answers

How do I claim the welcome bonus?

Make a deposit of at least €10 and enter the bonus code (if required). The bonus is credited automatically.

What is the wagering requirement?

Typically 35x the bonus amount, but always check the terms for your specific offer.

Can I play on mobile?

Yes, the casino is fully optimised for mobile browsers. No app download is needed.

How long do withdrawals take?

E-wallets take up to 24 hours, cards 1–3 days, bank transfers 3–7 days after approval.

Is my personal data safe?

Yes, SSL encryption and 2FA protect your account. KYC ensures only verified users can transact.

What currencies are accepted?

EUR, USD, CAD, NOK, NZD, and several others. Check the cashier for your preferred currency.

Can I set deposit limits?

Yes, under Responsible Gambling in your account settings. Limits are applied instantly.

What happens if I forget my password?

Click “Forgot Password” on the login page. A reset link is sent to your email.

How do I contact support?

Use the live chat button or email support@wildz.com. Both are available 24/7.

This guide provides everything you need to start safely at the casino. Remember to gamble responsibly and enjoy the experience.